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Title: E-Solution Provider

Abstract:

This Web application provider is developed for an organization, which deals with attending customer requirements. This site provides online solutions for their customer’s. Once the customer is registered with the organization, he can get services provided by the site with in the valid period. The following modules support customers to keep track.

This project is aimed for providing the user to solve their IT related problems online. The user has to register first with the company then he/she can avail the services provided by the company. After registration the user can post the problem and get the solution from the company. The problem can be based on hardware, software, networking and database i.e., all IT related problems. They can get the solution depending on their priority. It is a contract between the user and the company by paying some amount through Credit Cards only. After completion of the contract the users has to reregister with the company again and avail services of the company

1.2.Objective and scope of the project:

Objective for the Proposed system:

_ To give quick access to information.

_ To decrease the communication gaps and increase the coordination.

_ To build a database of information regarding the transactions.

_ For decision making and strategy planning.

Scope:

_Administrator is confined to looking at the database and updating the website with various new services.

_Customers can register themselves with the website for free and can avail the features like online assistance for their problems.

_It is the duty of the Administrator to Assign groups to the support persons manually

_It is the duty of the Support person to give the solutions to the problems of his assigned group manually

_Administrator can check for the validity of any claim and he deserves the right to cancel any claim.

_A user can post any number of problems for any number of his/her dependants. This concept of E-solution provider is mainly developed for helping various companies and the customers to serve in post sale or post purchase transactions.It decreases the cost and improves the company-customer relationship. To overcome the disadvantages of the existing system we choosed appropriate software and hardware. EXISTING SYSTEM: IT solution Provider is an organisation that deals with computer related problems. It is involved in both the aspects of computers viz. hardware, software. Its main concern is of solving the problems of customers either individuals or companies. The current system followed in the organisation is as follows:

_The customer has to register with the company before availing of their services. The customer has to furnish all the personal details of himself / company. Then, the company creates contract, which is valid for a period of 6 months. The customer can avail services of the company once he is registered. The customer can now post the problems or can get any software/ hardware delivered through the company.

_ The customer if having a problem has to contact the company after which he is sent to the concerned support person. He has to narrate all the details related to his problem. After narrating his problem, he either is given a solution immediately or is put on a wait list based on the complexity of the problem. If he is put on a wait list, he has to contact the company (or let the company call him back.) to find out whether problem is solved or not.

_ The maintenance of the customer details is done through the paper work.

_ The company has to keep track of the work being assigned to each of its employee and the work being done is to be analysed, records are maintained for the progress of their work. The sub-manager is the person who is responsible for assigning the problems, adding the employees and looking after the payrolls.

_ The super-manager is person who adds new services of the company, he also adds new products and the new groups for the various departments. He is the person who approves the customers.

Disadvantages of the system: _Lots of paper work and references are to be done before the company can recognize that the customer is a valid person or not. _There are many telephone calls involved before the customer can even be able to post the problem. After the problem has been posted the solution can be given immediately or it is wait-listed. The problem is urgent but it is wait-listed can cause a lot of losses and hardship to the customer.

_There is no way a support person can know the priority of the customer’s problem until the customer mentions the urgency of the problem.

_The support person may be attending a problem of lower priority though the higher priority problems are been pending.

_The company has to remind the customer before only about to his account status. Then, the customer has to re-register with the company.

_The customer has to contact the same person over the telephone to get the solution of his pending problem.

_The support person is kept busy at telephone rather than solving problem or another person has to be employed to act as an intermediary between support person and customer relaying the information to each other.

_Long waiting periods and delay in receiving the solutions result in the customer dissatisfaction and loss of business to the company.

PROPOSED SYSTEM: To overcome the above disadvantages mentioned, the proposed system is modularised and the modules are _ Registration module: This module takes cares of client information. The client has to register once. Then onwards the client can access the services provided by the site any time in future till his validity period expires.

_ Customer module: This module keeps complete information about customers. Initially the customer has to register with E-SOLUTION PROVIDER. The customers who register their information with E-SOLUTION PROVIDER are eligible to avail services. The customer has to provide complete information, his Business and other activities then only the organisation can provide complete services. _ Sales module: This module keep track record of complete sales of E-SOLUTION PROVIDER. This Module also take cares of the customers contract, that is the customer has to Reregister with the organisation for every six month’s other wise the contract will be cancelled.

_ Support module: This module is responsible for providing the solutions. This has several sub modules they are:

i) Software module: This module only deals with software related problems.

ii) Hardware module: This module only deals with hardware related problems.

iii) Network module: This module only deals with network related problems.

iv) Database module: This module only deals with database related problems.

_ Sub Manager module: This module keeps complete information about employees. That is employee details, departments and their payment terms.

_ Super Manager module: This module is responsible for assigning new services to the organisation. And also for approval and disapproval of the customer’s.

Advantages of the proposed system:

_Amount of paper work is reduced and references to be carried out by the company to validate the customer are automated. The company can concentrate on the important tasks that are to be carried out.

_The customer has to register with the company once and can, immediately, avail the services offered. He can post the problem immediately without having to make any telephone call or wait to meet the concerned person. He can retrieve the results, at his own convenience, as and when the solutions are provided.

_The customer can indicate the priority of his problem.

_The support person has to attend the higher priority problem first before any lower priority problem can be attended. _The company need not remind the customer about his account’s status. The customer is updated with the account status whenever he logs into the system.

_The customer has to log in to the system to retrieve the solution of his pending Problem

. _The support person can attend to his work rather than be engaged in giving the solutions to customer over telephone. This increases efficiency and there is a lesser burden on the support person. _Waiting periods and delay in receiving the solutions are kept to bare minimum and there is no customer dissatisfaction, which results in increasing business.

CONCLUSION: The efficiency of any system designed to suit an organization depends cooperation during the implementation stage and also flexibility of the system to adopt itself to the organization. E-Solution Providers is well suited when organization want to provide IT Solutions on OnLine.

. This application is currently used many online users to get the services of IT online.With this system the user fetches advantages like time saving ,online money payment etc.The user has to register first with the company then he/she can avail the services provided by the company.After registration the user can post the problem and get the solution from the company.They can get the solution depending on their priority.It is a contract between the user and the company by paying some amount through credit cards only.After completion of the contract the users has to register with the company again and avail services of the company.The project is used to solve the problem posted by the user.

Download E-Solution Provider Project

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Title: E-Solution Provider

Download E-Solution Provider Project

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